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two people greeting each other for the first time.
Articles About Business

Making a Good First Impression

People do business with people they like sooner than with people they don’t like. You must first be likable, then trustworthy. Establishing your credentials as

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Competency-based education, sales training, leadership development
Articles About Business

Training for the Next Recession

Most business experts recommend conservative, money saving tactics when facing a tough economic future. Now is not the time to cut back on training. Now is the time to rethink your training and start building a smarter workforce.

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People using devices to communicate
Articles About Business

Four Formal Methods of Communication

It is four o’clock on Friday afternoon. Your traffic manager about to quit because copy for Saturday’s log still has not been turned in. The

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Articles About Business

Ch-Ch-Changes

David Bowie (1947 – 2016) was a British singer, songwriter, and actor. In his hit song from 1972, Bowie sings, “Ch-ch-changes, turn and face the

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The New Normal Is Here Now

On Monday, August 10, 2020, on CNBC, Mohamed El-Eriean, Chief Economic Adviser at Allianz, a world leader in financial services, warns businesses that there is

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Salesperson conducting a customer needs interview
Articles About Business

The Customer Needs Reassessment

Dan was considered a successful salesperson. He had an extensive list of customers and significant annual billing. Dan’s clients liked him because he always got

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